Frequently Asked Questions
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Why did I receive multiple packages?
To bring you the best selection of styles, some items ship directly from different suppliers. If you order multiple products, they may arrive separately.
Don't worry—your remaining items are still on the way.
Can I cancel my order?
If your order hasn't entered processing, we'll do our best to help.
Once an order has been sent to our fulfillment partner, we may not be able to cancel or change it.
Please contact us as soon as possible if you need assistance.
What if I receive a damaged or incorrect item?
We're here to help.
Contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item
We'll work with you to find the best solution as quickly as possible.
Do you accept returns?
Because many of our items ship directly from our suppliers, return policies may vary by product.
If you need to return an item, please contact us before sending anything back so we can provide the correct instructions.
Unauthorized returns may not be accepted.
What if my package is lost?
If your tracking hasn't updated for an extended period or your package appears to be lost, contact us and we'll work with the shipping carrier and supplier to resolve the issue.
How do I choose the right size?
Please check the size chart on each product page before placing your order.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards are accepted during checkout.
How can I contact It Girl Closet?
We're happy to help!
Use our Contact page and we'll respond as quickly as possible.